We do not charge for completing  assessments.  An assessment will normally last 30-60 minutes & will be completed by a manager.

At Gleberry Support we have always been passionate about making sure we can meet our client's needs and expectations. We have implemented technology and systems to keep our rates as low as possible.

Each branch offers an on call service between the hours of 6am - 11pm Monday to Sunday and 24 hours a day for clients accessing our 24 hour packages.

All of our staff are fully trained to work with the clients they support.

We also strongly encourage all of our staff to complete their NVQ/Diploma training.

By Bank Transfer

You can pay your invoice directly to to Prestige Care 247 via bank transfer.  All of our details are listed on each invoice.

By Debit or Credit Card

If you would like to pay via debit/credit card, you can do this by clicking on the link within your invoice email.

By Direct Debit

If you would like to pay via Direct Debit please get in touch with your local branch. We will then debit the invoice value 7 days after each invoice date.

By Cheque

You can also pay via cheque. Please post all cheques to: Prestige Care 247 Ltd, 48 Glebe Road, Hinckley, LE10 1HG.

Please note the invoice number on the back of the cheque to ensure correct allocation.

Please make all cheques payable to: Prestige Care 247 Ltd.

If you are experiencing financial problems, please let us know, we maybe able to help.

All of our staff  who work directly with service users are fully DBS and referenced checked.

Don't worry, we accept from time to time your invoice could be incorrect. Please call the office and select the "finance team option" or send an email to "finance@gleberrysupport.co.uk" and we will be happy to discuss and reissue the invoice if needed.

We only accept a minimum visit length of 1 hour.

Our payment terms are 7 days, from the date of the invoice, for weekly invoices or monthly if paid via Direct Debit.

We would appreciate it if anyone with overdue invoices bring their accounts up to date by these dates.

If you would like to pay us by direct debit, please let us know and we will send you the necessary information.

Direct debits are taken 7 days after the invoice date.

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Direct payments (people who receive an allowance from social services)

We have been informed by social services that direct payments are paid in advance to the service user, so we now have 2 options.

You can pay us weekly on 7 day terms or we can take payment by direct debit.

Direct debits are taken 7 days after the invoice date.

Gleberry Support raises invoices weekly and monthly in arrears, with 7 day payment terms.  If you need longer payment terms please get in touch with the office.

We can either email or post your invoice.

Providing you cancel more than 24 hours before your visit time you will not be charged.

Yes, we are able to offer 24 hour care.

Gleberry Support always tries to ensure we are on time. To be on the safe side we allow 60 minutes each way (before start time & after start time) to attend visits. In the event that we are running very late (over 60 mins) we will contact you via phone or text message. If weather conditions are bad, e.g., snow, we will be in touch with you to inform you if we are going to be late.

At Gleberry Support, we always want to know if you are unhappy, whether the issue is large or small. To raise a complaint contact your branch manager or, if you would like highlight something, please get in touch.

If your complaint is about the branch manager, please call 03300 431 500.