STATEMENT OF PURPOSE - Hinckley

Gleberry Support

48 Glebe Road Hinckley LE10 1HG

Tel. 01455 363500

Last updated 26.8.22

                         
Introduction:

At Gleberry Support we strongly believe that the best place to be for all our service users is any place they call home. We specialize in domiciliary care, where we support service users in their own homes.  We therefore endeavor to ensure that meaningful, independent, respectful and person centered care is given.

Our personnel have experience, knowledge and an understanding of a person centered approach to care.  They are aware of the importance of diversity, value based care that promotes self-resilience and builds self-esteem within service users. Our care system aims to reduce social exclusion that may be attributed to social differences within service users such as: cultural, religious, race and language. Our care packages are tailored to suit every service user. At Gleberry Support we regularly train staff to maintain a high level of competence. The training helps them to deliver the best services in supporting service users on personal care. Staff have in-depth knowledge about safeguarding, confidentiality, data protection and infection control issues and the need to promote independence. In addition they are aware of anti-discriminatory matters and value the fact that disability does not mean inability and that every service has a voice that must be heard.

We value every service user and treat them with dignity and give them choice. At Gleberry Support, we value individual differences and use this as a yardstick to provide care support that brings positive changes to service users' lives.

Aims:

Our rationale at Gleberry Support is to support and promote service users’ independence to manage their own life with minimal support where such support is deemed necessary and less risk to do so.

• Gleberry Support was found to bring about changes in the lives of service users to better enhance provision of complete care that promote safeguarding issues and allow service users to make decisions in all matters that concern them.
• Quality care that takes into consideration individual social, physical, moral, cultural age and ethnic differences.
• At Gleberry Support our goal is to deliver services that suit the service user's needs and promote individuals’ living standards.
• To ensure that services provided are anti-discriminatory in nature and aim to fight/reduce discrimination at all levels i.e personal level, communal or structural level.
• It shall remain the duty of Gleberry Support to ensure that their careers are responsible for providing care that promote and respect service user values, ethical differences in areas of identity, color, gender, age, disability and political differences.
• To address any issues of complaint promptly and with great respect using the complaint procedures in place. 

To observe any political, economic, social, technological, environmental, illegal or legal factors that may disadvantage / pose risk to both staff and service users’ lives.

Legal Status:

Limited company

Company no   : 8496098

Regulatory services: Domiciliary personal care.

Geographical location:  Leicestershire

48 Glebe Road Hinckley LE10 1HG

Staff Qualification(s)

The nominated individual is Nyashadzashe Robert Charumbwidza, who holds a Bachelor of Technology Education Management, Certificate in Education, and Certificate of Higher Education in Social Studies and a level 5 diploma in Health and Social Care.  Has 11 years experience as a primary  school teacher, worked for over 18 years as a support worker in all spheres of care as day care staff, day center support worker, night care staff and domiciliary lone worker for supporting people with end of life condition. He also holds a certificate and a diploma in Human Resource Management.

 Business Location: 48 Glebe Road, Hinckley, LE10 1HG

The Registered Manager is Sethekeli Nkomo. National Vocational Qualification (NVQ) Leadership and Management NVQ level 5 

She has 18 years plus’ experience of working in various care settings as a care assistant. She has strong experience as a care manager in the home care sector and on an ongoing basis prepares staff rotas and runs the service. These duties equipped her with direct practical experiences and understanding of the needs of various service users of a diverse nature. In these duties she had many refresher courses in safeguarding issues, confidentiality, communication, epilepsy, dementia care, palliative care, and infection control. In 2019 Sethekeli achieved her diploma level 5 in Health and Social Care. She has good communication skills necessary to perform her duties to standard and effectively take duties of responsibility to handle any issues that may come about during working with staff, service users and stakeholders.

Care and support staff 

All our staff are required to do mandatory training such as moving and handling, health and safety, basic food hygiene, fire safety and infection control. They are required and given chances to do diploma level 2 in care and diploma level 3 for seniors in health and social care. This is to enable them to be competent enough to take every duty with great responsibility. Staff are held accountable for the health and safety of service users and delivery of services as specified in service users’ care plans and work in line with the Health Care Professional Council code of practice. The newly appointees are expected to demonstrate high levels of safe practice in providing care for all service users. The newly appointed staff work under shadowing an experienced carer before they take duties on their own. They also receive training and supervision on all health and safety requirements including moving and handling.  Training and development requirements are reviewed on staff supervision. All staff have training in the Safeguarding of Vulnerable Adults. Where applicable staff also receive training in the safeguarding of Vulnerable Children. 

In addition all staff have an Enhanced DBS Disclosure Check carried out to work with adults and where appropriate adults and children.  

Range of Service

Our carers have a level 2 diploma. Some of them are working towards their level 3 to enable them to provide a variety of care services desirable to meet the service user's’ needs as expected legally. Where required staff have completed or are working towards their care certificate.

We supply care workers and support workers.

Providing Care For:

1. 
   Physically disabled adults 18+ years of age.
2. Adults and older children with various support needs
3. Domiciliary care, community access and end of life support.
4. Service users with complex needs and bed bound residents who entirely depend on care services.
5. Elderly who dwell in the community supported by fair access to care services.
6. Vulnerable groups, individuals and families-who need support at home.
7. Live in duties

Services we provide:

Personal care

We provide assistance with personal care such as:

• Assistance in getting up
• Assistance with personal care routines
• Assistance with meal preparation
• All forms of transfers such as bed to chair or wheelchair to bathing chair/tub.
• Escorts for shopping
• Prompting and assisting with medication

Other services

• Bed changing or making of your bed
• Cleaning and emptying of commode
• Bill payments
• Escorts to recreational facilities
• Support with feeding where needs be
  
  Complaints procedure
• It remains Gleberry Support's obligation to prepare for the best and worst moments by providing a system that ensures everyone who uses the service/ works for Gleberry Support have his /her concerns listened to and addressed satisfactorily.
• Comments and complaints work as a yardstick to test how effective the services are and make adjustments, promptly.

These are three stages of Gleberry Support’s complaints procedure

Stage1

• Contact the Gleberry Support manager and a written account of the complaint will be recorded and responded to within a time framework of 24 hours.
• A written acknowledgement of your complaint will be produced within 2 working days. 
• This will be followed by a detailed account of the complaint within 20 working days at most.
•  Any delays will be made known to you in every respect.

Stage2

• If you are not satisfied with the way your complaint has been handled at stage 1.
• Feel free to contact Robert (the nominated individual) at Gleberry Support.
• He will make a fresh investigation about the complaint and negotiate the most suitable solution.
• At most the initial contact will be made within 2 days and the investigation process must be completed within 20 days during this period an acknowledgement of your complaint will be made.
• If by any chance there are some delays details with reasons will be made known to the complainant.
• In the event that a sound solution is not reached within the time frame of 20 days, progress to stage 3.

Stage 3 

If by any means you are not satisfied by the outcome from the nominated individual, you are free to conduct any independent adviser who will carry out a fresh independent investigation on your behalf.

Our assurance to you:

We guarantee delivering of services to you:

We will take each and every complaint seriously.

We will take service users’ interest, values, health and safety in the most dignified manner.

We will handle all confidential matters with great responsibility and assurance.